Do we need to remove our curtains before the cleaning process?

No, you do not need to remove your curtains. Our team will clean your curtains onsite, so there is no need to take them down.

How do I know if my curtains need cleaning?

Signs that your curtains need cleaning include visible dust, dirt, or stains, as well as an accumulation of allergens or unpleasant odours.

How often should curtains be cleaned and fireproofed?

​We recommend cleaning and fireproofing curtains every 2-3 years, depending on factors such as air quality, curtain material, and daily usage.

Will the cleaning process cause any damage or shrinkage to my curtains?

Our skilled professionals are trained to handle various curtain types and fabrics, ensuring that the cleaning process does not cause any damage or shrinkage.

How can we tell if our curtains are already flame retardant?

You can check for a label on the curtains showing the fire standard, or refer to a certificate or documentation you received confirming their fire retardancy from manufacture company.

What is ON/OFF Site Dry Cleaning for stage curtains?

ON/OFF site dry cleaning is a specialized service for stage curtains. It involves professional cleaning techniques and equipment to remove dirt, dust, stains, and odors from curtains, ensuring they look and perform their best.

What does Fire Retardant Treatment entail?

Fire retardant treatment is a process where fire-resistant substances are applied or reapplied to stage curtains. This treatment enhances the curtains' ability to resist ignition and comply with safety regulations.

Is there a cost for Free Inspection and Maintenance services?

Our free inspection and maintenance services are provided without any upfront charges. We inspect stage curtains for wear, tear, and damage and offer recommendations for necessary repairs or replacements.

Can you explain Repairs and Alterations for stage curtains?

We offer repair and alteration services for stage curtains. This can include fixing tears, replacing hardware, resizing curtains to fit new stage dimensions, and adding features like linings or tie-backs.

What is Flame Testing and Certification for stage curtains?

Flame testing assesses the fire resistance properties of stage curtains. If they meet safety standards, certification documents may be issued to verify their fire retardant capabilities.

What does the Consultation and Advice service cover?

We provide consultation services to educate venue owners and staff about fire safety regulations, maintenance practices, and proper handling of stage curtains. We offer advice on cleaning, fire retardant treatments, and related topics.

What does Installation and Removal service entail?

We assist with the proper installation and removal of stage curtains, ensuring they fit stage dimensions securely and are attached correctly to curtain tracks or rigging.

Can you explain Customization and Design for stage curtains?

We offer design and customization services for specialized stage curtains, allowing for specific colors, patterns, logos, or branding elements to match the venue's requirements.

Do you provide Rental or Temporary Curtains?

Yes, we offer rental options for temporary stage curtains that meet fire safety standards and can be easily installed and removed for events or productions.

What is included in your Storage Solutions service?

Our storage solutions ensure stage curtains are stored properly during theater or hall construction, maintaining their quality and extending their lifespan.

What does Curtain Track Maintenance involve?

Alongside curtain cleaning and fire retardant treatments, we offer maintenance services for curtain tracks, including lubrication, repairs, or replacement of damaged parts.

What are your Emergency Response Services for stage curtains?

In case of damage due to fire or other incidents, we provide emergency response services, assessing damage, offering recommendations, and assisting with necessary repairs or replacements.

Can you explain Chairs Deep Cleaning and Fire Retardant Treatment?

Chairs deep cleaning removes dirt, allergens, and stains from seating areas, promoting hygiene and reducing germs. Fire retardant treatment enhances chairs' fire resistance, ensuring safety in schools, colleges, and theaters.

What methods do you use for your services?

Our methods involve thorough cleaning, including vacuuming, misting with non-toxic cleaner, and flame retardant application. We also pre-spot stains, clean and lubricate drapery track hardware, and provide certification.

How can I contact The Theatre Compliance for these services?

You can reach us at 1800 112 708 or via email at Info@thetrecompliance.com.au. For more information, visit our website at www.theatrecompliance.com.au. We cover areas in NSW, VIC, ACT, QLD, TAS, SA, and WA, and our offices are located in Sydney, Canberra, and Melbourne.

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